Quick answer: Virqalo’s Privacy Policy explains what information an online order can involve before you submit it. The policy says Virqalo may receive contact details, delivery and order information, product or SKU references, and the contents of support enquiries. It says the information is used to operate the catalogue, respond to enquiries, process eligible Australian orders, prevent misuse, meet legal obligations and improve site reliability, and it states: “We do not sell personal information.” This guide is for adults aged 18 or older in Australia. It is a factual reading of the live policy pages, not legal advice and not a promise about a future order.
Before you place an order with an adult tobacco catalogue, it is reasonable to check what information the process involves and what the site says it does with it. This guide walks through Virqalo’s current Privacy Policy, the related Terms and Conditions, and the contact page’s data boundary, so you can decide what to provide and what to keep private. Policy wording can change, so check the live pages at the time of your order rather than relying on a saved copy or an older article.
Where the policy lives and what it covers
The Privacy Policy is a public page on this site, and the Terms and Conditions state that the current Shipping Policy, Returns and Refunds Policy and Privacy Policy form part of the terms. The Privacy Policy says it explains how Virqalo handles information submitted by adult visitors in Australia. In other words, the privacy rules belong to the same policy set you are asked to read before ordering, alongside delivery and returns.
What information an order can involve
The Privacy Policy lists the categories of information Virqalo may receive:
- Contact details — the name and contact information you enter.
- Delivery and order information — the Australian delivery address and the details of what you are ordering.
- Product or SKU references — the exact catalogue record you select, identified by its product name or SKU.
- The contents of support enquiries — what you write when you contact Virqalo.
For a typical order this means the details you enter at checkout, the exact product record you select, and anything you send in a support message. The contact page gives the matching practical rule for enquiries: name the exact product, include the SKU, state the specific page or order issue, and include an order number only when relevant.
The age gate and cookies
The Privacy Policy says the age gate stores only a confirmation flag on the visitor’s device, and that essential store cookies may keep the cart and session working. The shop states: “This Australian adult tobacco catalogue is restricted to people aged 18 or older.” The Terms and Conditions add that, by using the ordering service, you confirm that you are at least 18 years old and located at an eligible Australian delivery address. The adult requirement therefore applies to the information you submit as well as to the order itself.
How the information is used
According to the current Privacy Policy, information is used to operate the catalogue, respond to enquiries, process eligible Australian orders, prevent misuse, meet legal obligations and improve site reliability. The policy also states: “We do not sell personal information.” If you are comparing how a catalogue handles data before you order, that statement is part of the live policy record; treat it as the policy’s own commitment rather than a general claim about the industry.
Service providers and retention
The policy says hosting, analytics, email, delivery and store service providers may process only the information needed for their role. It also says records are kept only as long as reasonably required for support, security, accounting and legal purposes. In practice, that means you should expect the information you submit to be handled by the service providers needed to run a store and deliver an order, and to be retained for a limited operational purpose.
What to keep out of a support message
The Privacy Policy is explicit: do not include payment details, identity documents or unrelated sensitive information in a general support message. The contact page repeats the boundary: do not submit card details, identity documents or unrelated personal history; send only the records needed to identify the product and question. The Shipping Policy adds a related rule for delivery support: do not publish personal delivery information in a blog comment or public channel. If tracking is delayed or a parcel appears damaged, use the contact form with the order number and delivery postcode.
Your choices
The Privacy Policy says you may ask about access or correction through the site contact form. The contact page also states that adult customers only are supported and that support cannot process an order for anyone under 18. If you are unsure whether a detail is needed, the safest approach is to send only the records needed to identify the product and the question, and to ask before including anything sensitive.
Where this fits in a pre-order checklist
Privacy is one of several checks to complete before ordering from the catalogue:
- Confirm the exact product record — complete title, SKU, carton quantity, live A$ price and stock state on the product page.
- Confirm the age requirement for you and the delivery recipient (see Do You Need to Be 18 to Buy Cigarettes Online in Australia?).
- Check delivery eligibility and adult recipient rules in the Shipping Policy and the Australian delivery checks guide.
- Know the return procedure before you order (see Can You Return an Online Cigarette Order in Australia?).
- Read the Privacy Policy so you know what information the order involves and what to keep private.
Keeping these checks separate means a product-identity question, a delivery question and a privacy question are each answered by the page that owns that record or policy, rather than by a guess from a similar-looking source.
Frequently asked questions
Does Virqalo sell my personal information? The current Privacy Policy states: “We do not sell personal information.” That statement is part of the live policy page; review the page at the time of your order in case the wording changes.
What does the age gate store? The policy says the age gate stores only a confirmation flag on the visitor’s device. It does not describe the age gate as collecting identity documents or account profiles.
What should I not include in a support message? Payment details, identity documents or unrelated sensitive information, according to the Privacy Policy, and card details, identity documents or unrelated personal history, according to the contact page. Include only what is needed to identify the product and the question.
Where is the current Privacy Policy? At https://www.virqalo.com/privacy-policy. Under the Terms and Conditions, the current Shipping Policy, Returns and Refunds Policy and Privacy Policy form part of the terms.
This guide is factual purchase-preparation information for adults aged 18 or older in Australia. It is not legal advice, a recommendation to smoke, or a claim that one catalogue record can replace another. Tobacco contains addictive nicotine, and smoking causes serious health risks.